FAQ
Buyer FAQs
Why should I shop here?
The Slow Wardrobe Pre-loved is the dedicated place for buying and selling Layercakes secondhand. To help limit our environmental footprint and offer you the best shopping experience, the UK and US (currently the biggest Layercake markets) each have their own pre-loved Layercakes trading space.
How long will it take for my order to arrive?
After completing your order, an email is sent to the Seller with a prepaid shipping label and they’re encouraged to ship immediately. It usually takes around 3 days for Sellers to get items in the mail, but it can take up to 7 business days. Please note that shipping is paid for by the Buyer.
What happens if my item doesn’t ship after 7 business days?
On the rare occasion where your order doesn’t ship within the 7-day shipping window, we will automatically cancel the order and refund your purchase.
What payment methods are accepted?
All major credit and debit cards are accepted for payment.
What's the refund/return policy?
All orders made through The Slow Wardrobe Pre-Loved are backed by Treet Protection: get the item that was promised in the condition it was promised in, or receive a full refund. In order to receive a refund for your order, you must file a Misrepresentation Claim within 72 hours of receiving your order. Here are the steps to do so. If for whatever reason you decide you don’t like your item, this is not covered in Treet Protection, but you still can re-list the product. In this case, you must request to re-list the item within 72 hours of its arrival by contacting [email protected].
Seller FAQs
Why should I sell my items here?
The Slow Wardrobe Pre-loved is the official destination to buy and sell your secondhand Layercakes. By creating our secondhand community here, you’ll get the best value for your item and be able to sell it fast. Plus, you can easily list items by finding them in your order history.
How do I list an item for sale?
Listing your item is easy! Simply click “Sell Your Item” in the upper right-hand corner, create an account (tip: use the same email you’ve used to purchase from The Slow Wardrobe so you can see your order history), and go through the listing process.
Once you’ve added all of the applicable information, click “Submit” for the post to be reviewed within 24 hours. After it’s reviewed and approved, it will go live. If there are any issues, you’ll receive an email asking to make changes before it can be accepted.
How does the listing review process work?
The Treet Team reviews every item before it goes live. They’re verifying several things about your post:
Your pictures are accurate and high quality
Any quirks are accurately described
The condition you selected accurately reflects your image
The product is an authentic piece
How do I ship my item after someone purchases it?
After someone purchases your item, you’ll receive an email that includes a prepaid shipping label for you to print and use to ship your item within 7 days. The cost of the shipping label is paid for by the Buyer.
What are the fees for selling my items here?
As a Seller on The Slow Wardrobe Pre-Loved, there is
no fee
! In fact, The Slow Wardrobe will give you a bonus 10% in store credit. (i.e. Selling an item for £100.00 gives you £110.00 credit back toThe Slow Wardrobe
.)How and when do I get paid?
Once your item is delivered and verified (manually by the buyer or auto-verified after 72 hours — whichever is first), you’ll receive an email with instructions on how to redeem your funds.
To redeem your funds as credit, you’ll receive an email immediately upon verification with your discount code for use on The Slow Wardrobe
How does the store credit work?
We issue store credit as discount codes to be redeemed on The Slow Wardrobe The Slow Wardrobe
If you’ve earned multiple discount codes and would like them combined, feel free to contact us at — we’re happy to help!
What happens if someone submits a Misrepresentation Claim?
If your Buyer submits a Claim, we will notify you immediately and will review it in accordance with our Treet Protection Policy. Your funds will be on hold until a decision has been reached. If the Claim is accepted, we provide the Buyer with a prepaid shipping label to print and ship within 72 hours. If the Claim is rejected, we will automatically disburse your funds.
Am I protected if my item gets lost or stolen?
As long as the item is initially scanned in by the post office, you’ll be paid in full if it were to get lost or stolen anywhere on its journey.
Misc. FAQs
What is Treet?
Treet is the platform we use to power this site. They handle all of the shipping logistics, disbursements, refunds/returns, and product authentications to make this site a safe environment for buying and selling.
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